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1. What are your business hours?

Admin Office Hours:  M-Th 8am-5pm;    Friday 7am-4pm

After Hours Emergency Contact - Call 303.288.2646

2. What are my bill paying options?

The District offers several convenient methods to pay your water and wastewater bill. • Payments may be made online at www.sacwsd.org. The "Bill Pay" link appears in the left column on our Home Page. Credit and debit card payments are accepted for online payment. • Phone payments are also accepted during normal business hours using a credit or debit card. Please call the District's main phone number at 303.288.2646 and ask to speak with a Customer Service Representative. Have your utility account number and your credit/debit card number available so that your request can be processed as quickly as possible. • Utility payments may be mailed using the enclosed envelope. Please be sure to use the appropriate postage. • For your convenience, there is a payment drop box located to the left of the main entrance at the District's Administrative office located at 6595 E. 70th Ave. Payments can be dropped off at the drop box any day of the week. Payments may be made with a customer service representative during normal business hours Monday - Thursday between 8:00am to 5:00pm; Friday 7:00am to 4:00pm. Closed Saturday and Sunday.

3. My water service was disconnected because I failed to pay my water bill. How do I get my service reconnected?

Full payment must be made before service will be reconnected. Please contact Customer Service at 303.288.2646 during business hours. No payments will be accepted after close of business.

4. Where can I view the District's Water Quality Report?

The District's Water Quality Report (also referred to as Customer Confidence Report) is published on the District's website on July 1st of each year. Customers may also request a copy of the report by contacting the District's Water Quality Information Line at 303.287.6454, or by email at wqinfo @sacwsd.org. To view the District's water quality reports please visit the Water Quality Report page. 

Current Water Quality Report

5. I have a leak, who should I call for service?

The District does not service any utilities on private property. If you believe you have a leak in your meter pit please contact customer service at 303-288-2646 and a customer field representative will be contacted to inspect the meter pit. 

6. Why do I have low water pressure?

Low water pressure can be the result of multiple things. Common causes of low water pressure at a residence is malfunctioning water softeners, pressure reducing valves (PRV), leaking or clogged pipes. To try and determine the cause of low water pressure start by determining if all locations within the home have low water pressure. Check multiple faucets and showers in your home to identify if only certain areas are experiencing the low water pressure. It is also important to check if the low water pressure occurs when only hot or cold water is in use. If the low water pressure only occurs while the hot water is turned on the problem is likely resulting from the water heater. Below you will find more information about common causes of low water pressure:

Water softener: Water softeners can cause low water pressure due to blockages in the system or a malfunction in the recharging cycles. To check if a water softener is causing low water pressure, look for the bypass valve which is normally on top of the water softener. Turn the bypass valve on and check to see if the water pressure has improved. If the water pressure has increased the water softener is causing the low water pressure and may need to be serviced. If low water pressure occurs right after a new water softener was installed. The new water softener may have been improperly installed and you may need to contact the installation company for service.

Pressure Reducing Valve (PRV): A contributor to low water pressure may be the Pressure Reducing Valve (PRV). Shaped like a bell, the PRV is usually located on the main water line where it enters the home. A PRV is a control valve that reduces the input pressure in your plumbing system to a safe level that will not damage your pipes, not all homes have them. When the pressure regulator fails, you will notice the effect on all of the fixtures in the home, and it will happen rather suddenly. Although a pressure regulator can sometimes be replaced by yourself with the same brand and size, in most cases it is better to call a professional to take care of it. Replacing it requires shutting off the water to the home at the water meter shutoff valve.

                                        Image of a Pressure Reducing Valve (PRV)

Leaking or clogged pipes: Leaking or clogged pipes can reduce water pressure by preventing water to flow properly throughout the home. For assistance in determining if there is a leak on a property please call the District at 303.288.2646 to speak to a customer service representative and ask to have the residence checked for a leak.

If low water pressure is still occurring after investigating these common causes please contact the District at 303.288.2646 and have a customer field representative come to the property and perform a pressure check. 

7. My basement, shower, or toilet are backing up. Who should I call for service?

The District will not service any utilities located on private property. However, the maintenance team is happy to check for any other issues that may be contributing to the problem. Please call the administration office at 303-288-2646 to request a service call. For any maintenance needed on private property, please contact the District for a list of licensed contractors that have a current license with SACWSD. 

8. Where can I find information on water-efficient devices?

If you are shopping for water-efficient products, please visit the EPA's site to learn more about why the WaterSense® label is important and where you can find water-saving decives in every price range. WaterSense® Products

9. When is the outdoor irrigation season?

The District’s irrigation season begins on April 15 and ends on October 15th. For specific information regarding the hours and days that you are permitted to irrigate your landscaping please refer to the Irrigation System page. 

10. How should I care for my trees and shrubs during dry months?

According to the Colorado State University Extension horticulture experts, watering trees and shrubs periodically during dry winter months, and during excessive heat in summer months, is highly recommended. Please refer to the link provided here that is filled with information regarding winter tree watering and general landscape care in Colorado. Colorado State University Fact Sheet

11. Where can I find information regarding backflow devices and inspections?

The Backflow Prevention Program works to prevent the pollution or contamination of the District's potable water supply. Please visit the Backflow Prevention Program page for more information. 

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12. Do you provide trash and storm water services?

No, South Adams County Water & Sanitation District only provide water and wastewater services.