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1. What are your business hours?
2. What are my bill paying options?
3. My water service was disconnected because I failed to pay my water bill. How do I get my service reconnected?
4. Where can I view the District's Water Quality Report?
5. I have a leak, who should I call for service?
6. My basement, shower, or toilet are backing up. Who should I call for service?
7. Where can I find information on water-efficient devices?
8. When is the outdoor irrigation season?
9. How should I care for my trees and shrubs during dry months?
10. Where can I find information regarding backflow devices and inspections?
11. Do you provide trash and storm water services?

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1. How do I schedule a locate?
2. How do I schedule an inspection?
3. How can I get a map of the existing utilities in a specific area?
4. Who is responsible for the maintenance of my service lines?
5. How can I get a Preliminary Contract Letter from the District?
6. How do I submit for a Development Plan Review?

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1. Where can I dispose of my unwanted medications in a safe and environmentally responsible manner?
2. Why is it necessary for my facility to obtain a Wastewater Discharge Permit?
3. Why is the SACWSD conducting an inspection of my facility?
4. Is my facility required by law to allow access to the SACWSD Inspector?
5. Are the SACWSD IPP Inspectors required to make an appointment prior to inspecting my facility?
6. Why has the SACWSD required my facility to install a Sand/Oil or Grease Interceptor?
7. Why does the SACWSD Inspector need to know my facility’s production rate?
8. What are the steps the SACWSD may take if I deny the inspector access to my facility?
9. Who else (other than the SACWSD) is going to have access to the facility information I have provided the SACWSD during their inspection of my facility?
10. How often is the SACWSD required to inspect my facility?
11. Why did the SACWSD Inspector collect a water sample during the inspection of my facility?
12. What parameters are the samples that were taken from my facility going to be analyzed for?
13. Does the SACWSD analyze the samples obtained from my facility at their own in-house laboratory?
14. Why is my facility required to pay the invoice for any sampling and analytical work that was completed for my facility by the SACWSD?
15. How do I complete the Wastewater Questionnaire that has been required for my facility?
16. Whom do I contact if I observe someone dumping something down a manhole?

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1. What days can I water my lawn?
2. How much water does my lawn need?
3. What are the shutoff / turn-on dates for the separate irrigation system?
4. What is the average hardness of our water?
5. Do I need a water softener?
6. Does the District offer rebates for purchasing water efficient appliances?
7. How should I care for trees and shrubs during dry winter months?
8. How can I protect my water pipes during the winter?