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1. What are your business hours?

Admin Office Hours:  M-Th 8am-5pm;    Friday 7am-4pm

After Hours Emergency Contact - Call 303.288.2646

2. What are my bill paying options?

The District offers several convenient methods to pay your water and wastewater bill. • Payments may be made online at www.sacwsd.org. The "Bill Pay" link appears in the left column on our Home Page. Credit and debit card payments are accepted for online payment. • Phone payments are also accepted during normal business hours using a credit or debit card. Please call the District's main phone number at 303.288.2646 and ask to speak with a Customer Service Representative. Have your utility account number and your credit/debit card number available so that your request can be processed as quickly as possible. • Utility payments may be mailed using the enclosed envelope. Please be sure to use the appropriate postage. • For your convenience, there is a payment drop box located to the left of the main entrance at the District's Administrative office located at 6595 E. 70th Ave. Payments can be dropped off at the drop box any day of the week. Payments may be made with a customer service representative during normal business hours Monday - Thursday between 8:00am to 5:00pm; Friday 7:00am to 4:00pm. Closed Saturday and Sunday.

3. My water service was disconnected because I failed to pay my water bill. How do I get my service reconnected?

Full payment must be made before service will be reconnected. Please contact Customer Service at 303.288.2646 during business hours. No payments will be accepted after close of business.

4. Where can I view the District's Water Quality Report?

The District's Water Quality Report (also referred to as Customer Confidence Report) is published on the District's website on July 1st of each year. Customers may also request a copy of the report by contacting the District's Water Quality Information Line at 303.287.6454, or by email at wqinfo @sacwsd.org. To view the District's water quality reports please visit the Water Quality Report page. 

Current Water Quality Report

5. I have a leak, who should I call for service?

The District does not service any utilities on private property. If you believe you have a leak in your meter pit please contact customer service at 303-288-2646 and a customer field representative will be contacted to inspect the meter pit. 

6. Why do I have low water pressure?

Low water pressure can be the result of multiple things. Common causes of low water pressure at a residence is malfunctioning water softeners, pressure reducing valves (PRV), leaking or clogged pipes. To try and determine the cause of low water pressure start by determining if all locations within the home have low water pressure. Check multiple faucets and showers in your home to identify if only certain areas are experiencing the low water pressure. It is also important to check if the low water pressure occurs when only hot or cold water is in use. If the low water pressure only occurs while the hot water is turned on the problem is likely resulting from the water heater. Below you will find more information about common causes of low water pressure:

Water softener: Water softeners can cause low water pressure due to blockages in the system or a malfunction in the recharging cycles. To check if a water softener is causing low water pressure, look for the bypass valve which is normally on top of the water softener. Turn the bypass valve on and check to see if the water pressure has improved. If the water pressure has increased the water softener is causing the low water pressure and may need to be serviced. If low water pressure occurs right after a new water softener was installed. The new water softener may have been improperly installed and you may need to contact the installation company for service.

Pressure Reducing Valve (PRV): A contributor to low water pressure may be the Pressure Reducing Valve (PRV). Shaped like a bell, the PRV is usually located on the main water line where it enters the home. A PRV is a control valve that reduces the input pressure in your plumbing system to a safe level that will not damage your pipes, not all homes have them. When the pressure regulator fails, you will notice the effect on all of the fixtures in the home, and it will happen rather suddenly. Although a pressure regulator can sometimes be replaced by yourself with the same brand and size, in most cases it is better to call a professional to take care of it. Replacing it requires shutting off the water to the home at the water meter shutoff valve.

                                        Image of a Pressure Reducing Valve (PRV)

Leaking or clogged pipes: Leaking or clogged pipes can reduce water pressure by preventing water to flow properly throughout the home. For assistance in determining if there is a leak on a property please call the District at 303.288.2646 to speak to a customer service representative and ask to have the residence checked for a leak.

If low water pressure is still occurring after investigating these common causes please contact the District at 303.288.2646 and have a customer field representative come to the property and perform a pressure check. 

7. My basement, shower, or toilet are backing up. Who should I call for service?

The District will not service any utilities located on private property. However, the maintenance team is happy to check for any other issues that may be contributing to the problem. Please call the administration office at 303-288-2646 to request a service call. For any maintenance needed on private property, please contact the District for a list of licensed contractors that have a current license with SACWSD. 

8. Where can I find information on water-efficient devices?

If you are shopping for water-efficient products, please visit the EPA's site to learn more about why the WaterSense® label is important and where you can find water-saving decives in every price range. WaterSense® Products

9. When is the outdoor irrigation season?

The District’s irrigation season begins on April 15 and ends on October 15th. For specific information regarding the hours and days that you are permitted to irrigate your landscaping please refer to the Irrigation System page. 

10. How should I care for my trees and shrubs during dry months?

According to the Colorado State University Extension horticulture experts, watering trees and shrubs periodically during dry winter months, and during excessive heat in summer months, is highly recommended. Please refer to the link provided here that is filled with information regarding winter tree watering and general landscape care in Colorado. Colorado State University Fact Sheet

11. Where can I find information regarding backflow devices and inspections?

The Backflow Prevention Program works to prevent the pollution or contamination of the District's potable water supply. Please visit the Backflow Prevention Program page for more information. 

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12. Do you provide trash and storm water services?

No, South Adams County Water & Sanitation District only provide water and wastewater services. 

Show All Answers

1. How do I schedule a locate?

Dial 811 or call 1-800-922-1987 to schedule a locate.

2. How do I schedule an inspection?

You can schedule an inspection by completing the Inspection Request Form. 

3. How can I get a map of the existing utilities in a specific area?

Dial 811 or call 1-800-922-1987 and request a "Subsurface Utility Engineering Map". 

4. Who is responsible for the maintenance of my service lines?

Please refer to Article 1, Section 3 of our Rules and Regulations for more information on utility ownership. 

5. How can I get a Preliminary Contract Letter from the District?

Please email the following documents to development@sacwsd.org:

• Complete the Water Questionnaire within our Service Application.
• Provide an exhibit of the planned development.
• Provide a copy of the Adams County Property Report for the parcel that will be developed. 

6. How do I submit for a Development Plan Review?

Please see the Development Plan Review page for instructions on how to submit a Development Plan Review. If you have any questions, you may call (720) 206-0595 or email development@sacwsd.org.  

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1. Where can I dispose of my unwanted medications in a safe and environmentally responsible manner?

The Colorado Medication Take-Back program has information on medication disposal locations. Find locations here

2. Why is it necessary for my facility to obtain a Wastewater Discharge Permit?

There are several possible reasons your facility has been required to obtain a WDP including: SIU or Categorical Discharge status, prior wastewater discharge violations or a history of violations at other facility locations. Please call the IPP Coordinator for specific information at 720-206-0466.

3. Why is the SACWSD conducting an inspection of my facility?

The SACWSD Industrial Pretreatment Program is required to conduct periodic facility inspections of all non-residential facilities that are connected to the District sewer. The purpose of these inspections is to ensure that all Federal, State and local regulations are being followed and to ensure that the District’s WWTP will be able to efficiently, effectively and safely treat all wastewater flowing through the plant.

4. Is my facility required by law to allow access to the SACWSD Inspector?

Yes, as an approved Industrial Pretreatment Program, SACWSD inspectors are granted legal access to District facilities under EPA 40CFR 403.8(f)v, which was adopted by the District’s Board of Directors 8/12/87.

5. Are the SACWSD IPP Inspectors required to make an appointment prior to inspecting my facility?

No. Although in some instances the SACWSD may make arrangements for follow-up questions from specific facility contacts in order to complete an inspection, unannounced inspections remain a vital and legal aspect of the IPP inspection program.

6. Why has the SACWSD required my facility to install a Sand/Oil or Grease Interceptor?

All restaurants in the District are required to install and maintain a properly sized, District-approved grease interceptor. Similarly, any facility involved in vehicle or equipment maintenance/repair, or containing any floor drains in a shop or production area are required to install and maintain a District-approved sand/oil interceptor. Interceptor sizing can be based on either facility square footage, or fixture units.All restaurants in the District are required to install and maintain a properly sized, District-approved grease interceptor. Similarly, any facility involved in vehicle or equipment maintenance/repair, or containing any floor drains in a shop or production area are required to install and maintain a District-approved sand/oil interceptor. Interceptor sizing can be based on either facility square footage, or fixture units IU Handbook, Interceptor specifications

7. Why does the SACWSD Inspector need to know my facility’s production rate?

The SACWSD uses a facility’s production rate in order to establish and monitor wastewater discharge, along with possible concentrations of pollutants that could enter the WWTP.

8. What are the steps the SACWSD may take if I deny the inspector access to my facility?

The SACWSD will make every attempt to work with its Industrial Users. However, if an inspector is denied access to a facility, he/she is now provided certain legal steps, up to and including a search warrant in order to enter the facility and conduct the inspection. Furthermore, the EPA is notified of all denials of entry throughout the District.

9. Who else (other than the SACWSD) is going to have access to the facility information I have provided the SACWSD during their inspection of my facility?

Only SACWSD IPP personnel and the Colorado and Federal EPA will have access to the facility information obtained during the inspection. If requested by the facility and deemed applicable, certain information may be treated as Confidential Business Information (CBI). However, any information involving any wastewater discharge to the District’s sewer system (including flow measurements and analytical results) will not be deemed CBI.

10. How often is the SACWSD required to inspect my facility?

If your facility operates under a Wastewater Discharge Permit (WDP), the SACWSD is required to inspect your facility at a minimum of once per calendar year. All other Industrial Users are generally inspected on a geographically determined revolving basis, which is approximately once every two years. However, a facility may be inspected much more frequently due to ongoing compliance issues, new construction/additions to the facility or any process changes.

11. Why did the SACWSD Inspector collect a water sample during the inspection of my facility?

The SACWSD is required to sample any facility that maintains a pretreatment device (grease or sand/oil interceptor) discharging to the District’s sanitary sewer. In addition, sampling may be required in response to any discharge or sewer problems in the area.

12. What parameters are the samples that were taken from my facility going to be analyzed for?

Samples obtained during routine facility inspections will generally be analyzed for the District’s Local Limits (please see Local Limits). The District’s Local Limits were established when the IP program was developed and are updated every 5 years. The Local Limits are arrived at through a study incorporating the total pollutants generated by all facilities in the District and the headworks loading at the District’s Wastewater Treatment Plant.

13. Does the SACWSD analyze the samples obtained from my facility at their own in-house laboratory?

No, the District sends all compliance samples to an accredited, third party laboratory. Samples are sent to the third party laboratory under an anonymous and confidential account number in order to safeguard against any possible analytical bias at the laboratory. Each facility also has the opportunity to request a split sample to send to their own third party laboratory.

14. Why is my facility required to pay the invoice for any sampling and analytical work that was completed for my facility by the SACWSD?

The District’s Rules and Regulations (Article IV) state that all Industrial Users subject to National Categorical Pretreatment Standards or Prohibitive Waste Standards shall pay all costs incurred by the District in operation and maintenance of the pretreatment program, including sampling and analytical costs.

15. How do I complete the Wastewater Questionnaire that has been required for my facility?

Please call the Industrial Pretreatment Department at 303-289-5769 with any questions regarding the completion of a Wastewater Questionnaire.

16. Whom do I contact if I observe someone dumping something down a manhole?

Please call the Industrial Pretreatment Department at 303-289-5769 immediately if you observe anyone dumping anything down a manhole.

Show All Answers

1. What days can I water my lawn?

The District is requesting that customers continue to adhere to the voluntary watering conservation measures by watering only two days per week, choosing two of your three scheduled watering days that is linked below. Watering Schedule.

2. How much water does my lawn need?

Sometimes less is more. Overwatering is as much a problem as too little water. For detailed information on conservation and irrigation guidelines, please refer to the link below. The District does offer free irrigation audits for customers. Simply call (303) 999-3824 or sign up at http://crc-water-production.herokuapp.com/ to schedule. Conservation.

3. What are the shutoff / turn-on dates for the separate irrigation system?

The District's Mandatory Outdoor Irrigation Season is from April 15 thru October 15. If you are in an area of the District where your facility/home is on the separate irrigation system, District crews may partially shutdown the water source to this irrigation system after October 15. District crews will begin recharging the separate irrigation system in the spring beginning the week of April 15th. Separate Irrigation System.

4. What is the average hardness of our water?

The District’s primary water source comes from shallow alluvial wells that have been exposed to underground mineral deposits. The hardness of the water comes from naturally occurring minerals, primarily dissolved calcium and magnesium. The dissolved minerals result in your drinking water averaging 21 grains/gallon (359mg/L) hardness.

5. Do I need a water softener?

Water hardness can result in the buildup of white deposits (scale) in cooking pots or coffee makers, and reduce the ability to make suds for washing.

The amount of water hardness in the home can be managed with whole-house packaged water softeners or in-line softening devices. If you do feel you need to install a water softener, shop around for the best price and choose a company that will stand behind their product.

If you currently have a water softener, or if you are planning to purchase a water softening system in the future, please refer to the Important Information Regarding Water Softeners.

6. Does the District offer rebates for purchasing water efficient appliances?

South Adams County Water and Sanitation District (District) does not have a rebate program for purchasing high efficiency water appliances at this time. The District encourages the use of high efficiency products and water conservation practices to reduce the amount of water use, resulting in direct savings to our customers by lower consumption costs.

The District is committed to providing safe and efficient services at the lowest possible cost to its customers, which is reflected in water rates that are among the lowest in the Region.

Staff will continue to pursue grants that may become available in the future that would offset the cost of providing a rebate program.

Thank you for choosing to conserve and protect Colorado’s water for future generations.

7. How should I care for trees and shrubs during dry winter months?

According to the Colorado State University Extension horticulture experts, watering trees and shrubs periodically during dry winter months is highly recommended. Please refer to the link provided here that is filled with information regarding winter tree watering and general landscape care in Colorado. Colorado State Extension Fact Sheet

8. How can I protect my water pipes during the winter?

Outdoors – Water expands when it freezes causing pipes to split and fittings that fail...undetected ‘til Spring.
Indoors – Water sitting in household plumbing can freeze overnight. Avoid the nightmare of water damage.
The following tips help you determine where you need to take action.
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