District News

Posted on: April 12, 2018

Incorrect Information on Water & Sewer Bills Dated April 4, 2018

Dear customers,

It has come to our attention that for the second month in a row there is incorrect information on the printed bills (specifically the current water and sewer charges section of the bill) for customers who have a billing date of April 4, 2018. In that section of the bill the water use and charges have been inadvertently doubled.  However please note the information in the current bill summary and the water meter reading sections of the bill have the current and correct usage and total due information. Please pay the total amount due shown in the current bill summary section and disregard the incorrect information.

 The District has been experiencing problems with the billing system, for this specific billing cycle, after a recent system-wide power outage that we believe is the reason for this error. We sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding as we continue to work toward a solution for this issue. For a list of the current 2018 water and wastewater rates please visit: http://www.sacwsd.org/DocumentCenter/View/1170

If it appears your bill has other errors or if you have any questions or concerns please feel free to contact us at 303-288-2646.

Facebook Twitter Google Plus Email